Privacy Policy

We collect information you provide directly — such as your name, email address, phone number, and property address when you request a service, create a HomecraftHub account, or contact us. We also collect technical information (device type, browser, and usage data) automatically when you visit our site.

For homeowners using our portal, we store the property details, maintenance history, and project records you choose to add to your Digital Home Binder.

Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to any text messages we send you.

Message frequency. Message frequency varies. You may receive a text in connection with an active service request or appointment — for example, when your service visit is scheduled, when your technician is on the way, when an estimate is ready for your review, or when a change order or invoice requires your attention. We do not send promotional text messages. You can expect at most a few messages per active request, and only while your request is in progress.

We do not share your mobile number. Southern Ridge Homecraft does not sell, rent, trade, or share your mobile number with third parties for their own marketing or promotional purposes. Your mobile number is used solely by us (and our service providers acting on our behalf, such as our texting provider) to deliver the service-related messages described in this policy.

Opting out. You may opt out of text messages at any time. Reply STOP to any message to unsubscribe, or update your text-message preferences in your HomecraftHub profile. Reply HELP for assistance. Opting out of texts does not affect other communications, such as email or in-app notifications.

We may also send you email and in-app notifications through your HomecraftHub portal — for example, appointment reminders, project status updates, and document signature requests. You can manage notification preferences from your profile at any time. These channels are not affected by your SMS opt-out.

We use your information to deliver and coordinate our services, schedule and communicate about appointments, prepare estimates and invoices, maintain your home records, and respond to your inquiries. We may also use it to improve our services, comply with legal obligations, and protect against fraud.

We take reasonable measures to protect your information using industry-standard security practices, including row-level access controls that ensure homeowners can only access their own property and account data. We do not sell your personal information. We share data only with service providers who act on our behalf (for example, our payment processor and our texting provider) under contractual obligations to protect it, or when required by law.

You may review, update, or request deletion of your personal information at any time by contacting us or from within your HomecraftHub profile. Depending on your location, you may have additional rights regarding your personal data. To exercise any of these rights, contact us using the information below.

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted on our website or communicated to you directly.

If you have questions about this Privacy Policy or how we handle your information, contact us:
Southern Ridge Homecraft
(615) 818-1560
Through our contact page